Refund policy
RETURN & REFUND POLICY – ZAVRÉE
1. Overview
At Zavrée, we want you to be fully satisfied with your purchase. If for any reason you are not happy, you may request a return or refund under the conditions below.
This policy applies to all orders delivered in the United Kingdom and internationally.
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2. Return Eligibility
You may request a return within 30 days from the date your order was delivered.
To be eligible for a return, the item must be:
• Unused and unworn
• In the same condition as received
• With all original tags attached
• In its original packaging
Items returned with signs of use, damage, stains, odors, or missing tags may be rejected.
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3. Non-Returnable Items
The following items cannot be returned or refunded:
• Sale / Clearance items
• Lingerie, swimwear, underwear, and bodysuits
• Beauty products, cosmetics, and earrings
• Gift cards
• Personalized or custom-made items
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4. How to Request a Return
To start a return, contact us at:
📧 zavreesac@gmail.com
Please include:
• Your order number
• Full name
• The item(s) you want to return
• Reason for return
• Photos (if the item is damaged, defective, or incorrect)
We will provide the return address and instructions.
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5. Return Shipping
Customers are responsible for return shipping costs unless:
• The item arrived damaged
• The item arrived defective
• The wrong item was sent
In these cases, we will cover the return shipping.
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6. Refund Process
Once your return is received and inspected, we will notify you via email.
If your return is approved:
• Refunds will be issued to the original payment method
• Processing time: 5–10 business days
Please note:
• Original shipping fees are non-refundable
• If your order qualified for free shipping, a standard shipping fee may be deducted from the refund
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7. Exchanges
We do not offer direct exchanges.
If you need a different size or color, please return the item and place a new order.
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8. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos of:
• The product
• The defect or damage
• The packaging
• The shipping label
We will send a replacement or issue a full refund.
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9. Lost or Stolen Packages
Zavr é e is not responsible for:
• Packages marked as delivered but not received
• Incorrect delivery information provided by the customer
Please contact the shipping carrier directly for disputes.
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10. Cancellations
Orders can only be cancelled within 12 hours of purchase.
After this period, the order may already be processing and cannot be cancelled.
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11. Contact Us
If you have questions about returns or refunds, contact our support team:
📧 zavreesac@gmail.com
🌐 www.zavree.com